Refund policy

Luxentia Return & Refund Policy

At Luxentia, your satisfaction is our top priority. We take pride in delivering premium skincare products designed to help you look and feel your best. If you are not completely satisfied with your purchase, we’re here to make the return process simple and stress-free.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return:

• The product must be unused or lightly used.
• The item should be returned in its original packaging.
• Proof of purchase or order confirmation is required.

For hygiene and safety reasons, products that are excessively used, damaged, or tampered with may not be eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the product and packaging, and our team will gladly arrange a replacement or full refund.

Non-Refundable Items

The following items are not eligible for return or refund:

• Final sale or clearance items
• Gift cards
• Products returned after the 30-day return period

How to Request a Return

To start a return or refund request, please contact our support team:

Email: luxentiaproducts@gmail.com
Response Time: Within 24–48 business hours

Thank you for choosing Luxentia — where luxury skincare meets confidence and care.