Terms of service

Welcome to Luxentia. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Luxentia, you agree to be bound by these Terms. Please read them carefully before using our website.

1. Overview

This website is operated by Luxentia. Throughout the site, the terms “we,” “us,” and “our” refer to Luxentia. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to these Terms of Service, including any additional policies referenced herein.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You will use our products and services only for lawful purposes.
  • The information you provide is accurate and complete.

3. Products & Services

Luxentia specializes in skincare and beauty products. We strive to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all information on the website will always be completely error-free.

We reserve the right to:

  • Limit quantities purchased
  • Discontinue products at any time
  • Refuse or cancel orders if fraud or unauthorized activity is suspected

4. Pricing & Payments

All prices are listed in [Rand] and are subject to change without notice.

We accept secure online payment methods through trusted third-party payment processors. By submitting payment information, you authorize us to charge the applicable amount for your order.

Luxentia is not responsible for any additional fees charged by your bank or payment provider.

5. Shipping & Delivery

We aim to process and ship orders promptly. Delivery times may vary depending on your location and carrier delays.

Luxentia is not liable for:

  • Delays caused by shipping carriers
  • Lost or stolen packages marked as delivered
  • Incorrect shipping information provided by customers

Customers are responsible for ensuring their shipping details are accurate at checkout.

6. Returns & Refunds

Please review our Return & Refund Policy for detailed information regarding eligibility, return procedures, and refund timelines.

We reserve the right to deny returns that do not meet our policy requirements.

7. Product Disclaimer

Our skincare products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Results may vary from person to person depending on skin type, lifestyle, and consistency of use.

Before using any skincare product, we recommend performing a patch test. Discontinue use immediately if irritation occurs and consult a healthcare professional if necessary.

8. Intellectual Property

All content on this website — including logos, branding, product names, text, graphics, images, and design — is the property of Luxentia and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, disrupt, or interfere with website functionality
  • Transmit viruses or malicious code
  • Copy or exploit any part of the website without authorization

Violation of these Terms may result in termination of access to our services.

10. Limitation of Liability

To the fullest extent permitted by law, Luxentia shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our total liability shall never exceed the amount paid for the purchased product.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of [South Africa], without regard to conflict of law principles.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Luxentia
Email: luxentiaproducts@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM